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Exchange and Returns

1. Tomaz offers you 30 Days Money Back Guarantee to decide if an item is right for you.

2. Tomaz provides Easy Exchange and Free Returns from Tomaz HQ!

3. You may exchange/return your item(s) if the sizing, color or other condition of a product is not suitable or satisfactory for you, as long as it fulfills the T&Cs listed below.

4. Return for items that do not meet any of the T&Cs will be duly declined.

How do I make a return/exchange?

An invoice can be found in your parcel, including a Return Slip Form. Kindly fill in the return slip and contact our customer service at customer@tomaz.my or whatsapp +6017-8778030 (10:00am - 8:00pm) for a size exchange. Item(s) shall be return back to our HQ together with the courier service receipt, invoice and return slip as a prove. You may also directly walk-in to our HQ for a return/exchange.

Tomaz Shoes HQ USJ 9 Business Centre

29, Jalan USJ 9/5N,

47620 Subang Jaya,

Selangor Darul Ehsan

*T&C applies and subject to change.

Terms &Conditions:

1. All Item(s) must be returned in their original condition (new, unworn, unwashed, unaltered) and that all labels and tags are attached (if there is any). 
2. All items must be returned in their original packaging including undamaged box.
3. All return/exchange requests will be processed within 3 days upon receiving returned items at our HQ.
4. Delivery fee is to be covered by our customer.  Return fee from our HQ to you is  free of charge .
5. All items purchased can be exchanged for only one time. 
6. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded. The voucher code will not be re-issued.
7. Tomaz is not responsible for returned parcels until they arrive at our HQ. Please retain your courier service receipt and tracking no. as proof of return.

 

Questions? Please
or call +6017 877 8030.

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