Exchange and Returns
- Tomaz offers you 30 Days Money Back Guarantee to decide if an item is right for you. Applicable to Shoes, Clothing, Watches, and Accessories bought from Tomaz Shoes officially.
- You may exchange/return your item(s) if the sizing, color or other condition of a product is not suitable or satisfactory for you, as long as it fulfills the T&Cs listed below (not applicable to Gaming Chairs).
- Returned items that do not meet any of the T&Cs will be duly declined.
Terms & Conditions (not applicable to Gaming Chairs):
- All Item(s) must be returned in their original condition (new, unworn, unwashed, unaltered) and that all labels and tags are attached (if there is any).
- All items must be returned in their original packaging including undamaged box.
- All return/exchange requests will be processed within 3 - 7 days upon receiving returned items at our Tomaz Factory Outlet @ USJ 1.
- Delivery fee for returns is free. Kindly send to us the courier service receipt and tracking number.
- All items purchased can be exchanged for only one time.
- If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded. The voucher code will not be re-issued.
- Tomaz is not responsible for returned parcels until they arrive at our side. Please retain your courier service receipt and tracking no. as proof of return.
SHOES, CLOTHING, ACCESSORIES
- How to Return
- Item(s) shall be posted back to Tomaz Factory Outlet @ USJ 1 together with the courier service receipt and invoice as verification, and proof. Kindly contact our customer service or WhatsApp +6012-8798030 (9:00am - 10:00pm).
- How to Return
- Return the watch together with its warranty card to Tomaz Factory Outlet @ USJ Kindly provide us the receipt or the order ID number and contact our customer service or WhatsApp +6012-8798030 (10:00 AM - 5:00 PM). Kindly be informed that the process will take 2-3 months after we receive your parcel.
- Limited Warranty of 5 Years that covers manufacturer's defects from the purchase date. We will repair or replace your watch for free. The warranty covers the glass, movement, battery, and discoloration. Normal wear and tear, watch strap and theft is not covered by the warranty. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you have purchased from us through online, the order number will be required.
- How to Return
- Only the defect item or parts shall be posted back to Tomaz Factory Outlet @ USJ 1 together with the courier service receipt, and invoice. Kindly show us the receipt or order ID and contact our customer service or WhatsApp +6012-8798030 (10:00 AM - 5:00 PM). Tracking details for the returned goods must be provided once the return has been initiated.
- We offer a Limited Warranty of 3 Years for gaming chairs from the purchase date which covers manufacturer's defects, hand rest, wheels, hydraulics, chair legs, gas lift, adjuster and backseat. We will repair or replace the parts which are not functioning as intended. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you have purchased from us through online, the order ID number will be sufficient.
- Orders that are placed from www.tomaz.my , Tomaz’s Facebook LIVE, and Tomaz’s official outlets ONLY are eligible for refund. Orders that fall within the 30 days period after purchase ONLY are eligible to request for refund with validation of order ID and receipt. The refund process will take within 5 working days or more to take effect and be credited back to your provided bank account.
Kindly contact or WhatsApp number below for further assistance (10:00 am - 5:00 pm):
- Customer services & After sales: +6017 877 8030
- Return & Warranty: +6012 879 8030
- Self Pick Up services: +6017 615 9030