Exchange and Returns
1. Tomaz offers you 30 Days Money Back Guarantee to decide if an item is right for you.
2. Tomaz provides Easy Exchange and Free Returns from Tomaz HQ!
3. You may exchange/return your item(s) if the sizing, color or other condition of a product is not suitable or satisfactory for you, as long as it fulfills the T&Cs listed below.
4. Return for items that do not meet any of the T&Cs will be duly declined.
How do I make a return/exchange?
An invoice can be found in your parcel, including a Return Slip Form. Kindly fill in the return slip and contact our customer service at firstname.lastname@example.org or whatsapp +6017-8778030 (10:00am - 8:00pm) for a size exchange. Item(s) shall be return back to our HQ together with the courier service receipt, invoice and return slip as a prove. You may also directly walk-in to our HQ for a return/exchange.
Tomaz Shoes HQ USJ 9 Business Centre
29, Jalan USJ 9/5N,
47620 Subang Jaya,
Selangor Darul Ehsan
*T&C applies and subject to change.
5. All items purchased can be exchanged for only one time.
7. Tomaz is not responsible for returned parcels until they arrive at our HQ. Please retain your courier service receipt and tracking no. as proof of return.