Exchanges and Returns
- Tomaz Shoes SDN. BHD. offers you 30 Days Free Returns & Exchange to decide if an item is right for you. This is only applicable for online purchases made via www.tomaz.my
- We provide Easy Exchange and Free Returns.
- You may exchange/return your item(s) if the sizing, color or other conditions of a product is not suitable or satisfactory to you, as long as it fulfills the T&Cs (refer below).
- A request for returning the item(s) that do not meet any of the T&Cs will be duly declined.
FAQ: HOW DO I MAKE AN EXCHANGE/RETURN?
An invoice can be found in your parcel - including a Return Slip Form (written at the back of the card). Kindly fill up the return slip and contact our customer service through e-mail at email@example.com or you can also Whatsapp/Call: +6017-877 8030 (9:00am - 9:00pm) for a size exchange. Item(s) must be returned back to our HQ together with the courier service receipt, invoice and return slip as a prove. You may also directly walk-in to our HQ for a return/exchange by contacting us beforehand and let us know the day and date of your visit so that we can arrange a staff to assist you.
Our HQ address:
Tomaz Shoes USJ 9 HQ (Business Centre)
29, Jalan USJ 9/5N,
47620 Subang Jaya,
Selangor Darul Ehsan
TERMS & CONDITIONS (*T&C applies and are subject to change. Applicable for purchases made on via www.tomaz.my only):
5. All item(s) purchased can only be exchanged once.